Privacy Notice
Client Bridge Group Limited
External Privacy Notice
Last Updated: 22/07/2026
Previous Version Number – 4.1
New Version Number – 5.0
1. Who we are and what we do
Who we are
We are Client Bridge Group Limited (“Client Bridge”, “Sue Solutions”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 09687783, our registered office is located at 87 Parker House, Buttermarket Street, Warrington, Cheshire, WA1 2NL. We are registered with the UK supervisory authority, Information Commissioner’s Office (“ICO”), in relation to our processing of Personal Data under registration reference ZA508176.
What we do
We provide a data management software platform to our customers, to facilitate managing day to day tasks related to the care industry. We are committed to protecting the privacy and security of the Personal Data we process.
Unless we notify you otherwise, we are the controller of the Personal Data we process about you, for example if you apply for a vacancy with us, navigate around our website, or contact us directly with a query. In these circumstances, we decide what Personal Data to collect and how to process it.
Where we are a Data Processor
We also process your personal data as a Data Processor, this means we are acting on another organisation’s instructions and do not determine the purpose and means of processing. We are a data processor when processing the personal data of end users and employees of organisations that use our Sue Solutions Platform. If your employer uses Sue Solutions, or you are a service receiver of an organisation using Sue Solutions, this Privacy Notice is not intended for you and you should consult the Privacy Notice of the data controller, either your employer or the organisation using the Sue Solutions platform.
2. Purpose of this privacy notice
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions or if you wish to make a complaint, you can contact us using the information provided below under the ‘How to contact us’ section.
3. Who this privacy notice applies to
This privacy notice applies to you if:
1. You visit our website (suesolutions.co.uk)
2. You license our software platform from us and create an account
3. You enquire about our products and/or services
4. You use our Software platform
5. You sign up to receive newsletters and/or other promotional communications from us
6. You supply Client Bridge with goods and/or services
4. What Personal Data is
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
‘Special Category Personal Data’ is more sensitive Personal Data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health or data concerning someone’s sex life or sexual orientation.
5. Personal Data we collect
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect see the table below in the section entitled ‘Purposes, lawful bases and retention periods’.
6. How we collect your Personal Data
We collect most of the Personal Data directly from you in person, by telephone, text or email and/or via our website.
However, we may also collect your Personal Data from third parties such as:
• Reputable companies who provide lead generation contact lists
• Others to whom you have provided consent
• Publicly available sources such as social media platforms
We also collect information from your devices (including mobile devices) and applications you or your users use to access and use any of our websites, applications or services (for example, we may collect the device identification number and type, location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information). We may do this using cookies, or similar technologies. Please see our Cookie Notice for more information.
7. Purposes and lawful bases
Applicable Data Protection legislation requires us to identify appropriate lawful bases to process personal data. The lawful basis we rely on as a data controller are detailed in the table below, along with information on the categories of personal data and the purposes for the processing.
| Categories of individuals | Categories of Personal Data | Purpose of Processing | Lawful Basis | |
|---|---|---|---|---|
| Customers | Company details, name, address, email address. | To administer the Software Services Subscription Agreement and facilitate account creation. | Contract | |
| Customers | Company details, name, address, email address. | To provide service updates, or inform you of new features, changes to our terms & conditions or policies. | Contract/Legitimate Interest | |
| Users | Authentication credentials, password hints | To enable you to access our software platform | Contract | |
| Prospective customers | Name, email address | To send you newsletters and other promotional material. | Consent | |
| Prospective customers | Name, Address, phone number, email address | To respond to you when you enquire about or services. | Legitimate Interest | |
| Prospective customers | Name and email address | We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns. | Legitimate Interest | |
| Users | System ‘event’ data including session start/end time, user ID, session ID, time zone, user actions/navigations, device and environment details. | To assess the performance and functionality of our services. | Legitimate Interests |
Where Personal Data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.
8. How long we keep your data
We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual, legal and statutory obligations, and to deal with complaints and claims. When we do this we use the Legal Obligation lawful basis to further process your data.
At the end of the retention period, your personal data will be securely deleted or anonymised, for example by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and business planning.
9. Sharing your Personal Data
We may share your Personal Data with our carefully selected third parties, including:
- Our service providers (including their sub-contractors) or third parties which process information on our behalf (e.g. internet service and hosting providers, payment processing providers and those organisations we engage to help us send communications to you) so that they may help us to provide you with the applications, products, services and information you have requested or which we believe is of interest to you. We have contracts in place with them which means that they cannot do anything with your personal data unless we have instructed them to. They will hold it securely and only retain it for the period we instruct them to;
- Law enforcement agencies so that they may detect or prevent crime or prosecute offenders;
- Any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order);
- Any third party in order to meet our legal and regulatory obligations, including statutory or regulatory reporting or the detection or prevention of unlawful acts;
- Another organisation if we sell or buy (or negotiate to sell or buy) any business or assets;
- Another organisation to whom we may transfer our agreement with you; and
- Government departments where reporting is mandatory under applicable law.
10. Marketing Communications
If you have subscribed to our marketing communications, you will receive emails from us to let you know about upcoming news, products changes etc. You have the right at any time to stop us from contacting you for marketing purposes. If you wish to exercise these rights, you can do so by following the 'unsubscribe' link on any emails received.
11. International Transfers
Your Personal Data may be processed outside of the UK. This is because the organisations we use to provide our service to you are based outside the UK.
We have taken appropriate steps to ensure that the Personal Data processed outside the UK has an essentially equivalent level of protection to that guaranteed in the UK. We do this by ensuring that:
- Your Personal Data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation), or
- We enter into Standard Contractual Clauses ("SCCs") with the receiving organisations and adopt supplementary measures, where necessary; or
- We enter into an International Data Transfer Agreement ("IDTA") with the receiving organisation and adopt supplementary measures, where necessary.
12. Security and Storage of Information
We have in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
If we become aware of any loss, misuse, alteration of personal data we will work closely with our DPO and other parties as necessary to investigate the incident promptly and effectively. We have the relevant procedures and policies in place to investigate, mitigate and report (when needed to relevant parties) such instances.
13. Retention of Personal Data
We will not keep Personal Data longer than is necessary, for the purpose or purposes for which they were collected. Client Bridge will take all the reasonable steps to destroy, or erase from our systems, all Personal Data which is no longer required. This does not apply to anonymised data, nor does it apply to personal data processed by us as the data processor.
14. Your rights and how to complain
You have certain rights in relation to the processing of your Personal Data, including to:
Right to be informed
You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
Right of access (commonly known as a "Subject Access Request")
You have the right to receive a copy of the Personal Data we hold about you.
Right to rectification
You have the right to have any incomplete or inaccurate information we hold about you corrected.
Right to erasure (commonly known as the right to be forgotten)
You have the right to ask us to delete your Personal Data.
Right to object to processing
You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
Right to restrict processing
You have the right to restrict our use of your Personal Data.
Right to portability
You have the right to ask us to transfer your Personal Data to another party.
Automated decision-making
You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
Right to withdraw consent
If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
How to exercise your rights
You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, you may contact us using the details set out below within the section called 'How to contact us and our Data Protection Officer'. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.
15. Complaints
You have the right to complain if you consider that we have not complied with the data protection law when handling your Personal Data. We will acknowledge receipt of your complaint within 30 days, investigate the matter without undue delay, and keep you informed of the progress and outcome. If you wish to complain please use the contact details given below under "How to contact us and our Data Protection Officer". We will do our best to resolve the matter to your satisfaction.
If you are not satisfied with the outcome of your complaint, you can complain with the relevant supervisory authority. The supervisory authority in the UK is the Information Commissioners Office who can be contacted online at: https://ico.org.uk/global/contact-us/, or by telephone on 0303 123 1113.
For supervisory authorities in other countries within the EU see the link below:
https://edpb.europa.eu/about-edpb/about-edpb/members_en
16. Children's Privacy
Our Sue Solutions platform is not intended for use by children, but it is used by our customers to process the personal data of children. Consequently, we are acutely aware of the increased importance of keeping children's personal data secure, and as such have the appropriate technical and security measures in place to facilitate this.
17. Automated Decision-Making and Profiling
Sue Solutions does offer Artificial Intelligence (AI) features, the use of AI has been carefully designed into our platform, with the support of industry experts to ensure personal data is safe and secure. Your personal data is not used to train any third-party AI language models, it might be used to generate anonymous analytical data, which is then used to improve the Sue Solutions AI programme.
For information on how your organisation (your employer) may use our AI features in relation to the information processed in Sue Solutions, you should consult their Privacy Notice as the data controller.
18. How to contact us and our Data Protection Officer
If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact us as follows:
Client Bridge Group Limited
1 Peel House
30 The Downs
Altrincham
Cheshire
WA14 2PX
Email: dataprotection@sue.solutions
Tel: 0333 44 333 44
We have also appointed a Data Protection Officer ("DPO"). Our DPO is Evalian Limited and can be contacted as follows:
West Lodge
Leylands Business Park
Colden Common
Hampshire
SO21 1TH
dataprotection@sue.solutions
19. Changes to this privacy notice
We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.
Last modified 22/07/2026
Please contact us for previous versions of this notice
